Privacy Policy

The purpose of this Policy is to implement consumer privacy requirements as required by the United States statutes, the Federal Reserve, and related requirements administered by the agencies and others.

1.1 Goals and Objectives

The standards set forth in this Policy represent minimum requirements based on applicable legal and regulatory guidance and apply throughout Castle Mortgage Corporation, dba MVP Lending (MVP Lending). These requirements are intended to prevent MVP Lending, its employees, third-party vendors and clients from violating federal regulations related to mortgage lending and consumer compliance.

1.2 Board Oversight

The Senior Management team has the responsibility to approve and exercise general Compliance Management System. This Policy shall be presented, approved and incorporated within the minutes of the Meeting of the Executive Board annually.

The Vice President of Compliance for MVP Lending is responsible for the enforcement and general oversight of this Policy. The Consumer Privacy Policy is evaluated and updated no less than annually to reflect any legal or regulatory changes. Any necessary industrywide or regulatory changes made to this Policy are reported in a quarterly report to senior management.

1.3 Required Review

MVP Lending requires this Policy be reviewed no less than annually.

which may be appropriate in consideration of internal audit results receive during the previous year, then current industry trends or regulatory guidance.

Notwithstanding the required annual review, MVP Lending examines current laws in relation to business strategies, goals and objectives on an ongoing basis and maintains a compliant consumer privacy policy.

Chapter 2 Monitoring and Quality Control

MVP Lending requires that this Policy and all requirements referenced herein have a monitoring and quality control component. Ongoing adherence to these policies shall be documented such that execution with policy can be audited or reviewed for accuracy, compliance, inefficiency or failure. MVP Lending requires that its organization, its employees, and its third-party vendors comply with all requirements of this Policy and all underlying regulations as they exist or, from time to time, may be amended.

Chapter 3 Training

MVP Lending requires initial and ongoing training designed to improve the knowledge, performance and skills of its employees and to ensure compliance with consumer privacy requirements and this Policy. The Vice President of Compliance ensures new employees are provided a broad overview of consumer privacy requirements within 30 days of hire.

Records are maintained and include training dates, attendance, who conducted the training, content of the training and any test or performance results.

Chapter 4 Privacy Agreements

MVP Lending complies with federal and state regulations pertaining to consumer privacy. Privacy agreements are executed between MVP Lending and vendors and service providers to ensure information received by the business entities is not disclosed to any third party, sold to marketing companies or list distributors, or engaged in any act that violates the Gramm-Leach-Bliley Consumer Privacy Act (GLBA). Included in the privacy agreement between MVP Lending and its vendors and service providers is a provision for the proper destruction of documents. Any vendor or service provider of MVP Lending found disposing of credit reports or any income, asset, or liability information of consumers in any outside or publicly accessible area is subject to the termination of its contract.

Privacy agreements are executed between MVP Lending and all third-party service providers -contracted to conduct credit investigations, background checks, certain asset or income verifying procedures, and pre- and post-funding quality control reviews on behalf of MVP Lending. The agreements require the third party to maintain the confidentiality of the information to at least the same extent MVP Lending maintains confidentiality under the Gramm-Leach-Bliley Act and prohibits the service provider from disclosing or using the information other than to carry out the purposes for which the third party is contracted in the ordinary course of business. Third party service providers are required to disclose and detail their electronic security measures for review and as part of the vendor management approval procedures. A sample agreement is included in Chapter 9 Appendix.

Chapter 5 Consumer Privacy Requirements and Disclosure

Generally, GLBA prohibits the disclosure of nonpublic personal information (NPI). NPI consists of:

requires the privacy disclosure provided to customers to contain language with respect to information sharing with third parties on financial products for personal, family and household purposes. The disclosure applies to all consumers who apply for a financial product, regardless of whether the credit is extended by MVP Lending. MVP Lending’s policy pertains to web-based, telephone or written mortgage applications.

MVP Lending, its employees, and service providers are required to comply with GLBA for information sharing with any of the following:

5.1 Privacy Notice

The Consumer Privacy Notice (see Chapter 9 Appendix) contains language informing the customer that personal information will not be shared with third parties and is provided to the consumer as part of the initial disclosure package.

MVP Lending’s Privacy policy is also available on the company’s website at Chapter 6 Closing Agent Authority Under the Consumer Privacy Act

The following are authorized activities for real estate settlement agents as published by the Federal Reserve Board:

• Record the appropriate documents as required by law.

Chapter 7 Safeguarding Confidential Information

7.1 Confidential Information

Safeguarding confidential information is of utmost importance to MVP Lending. For purposes of this Policy, confidential information includes, but is not limited to:


Information regarding personnel who are currently or formerly employed by MVP Lending.

Procedures for computer access and passwords of MVP Lending employees and system users.

Any information pertaining to mortgage borrowers who have closed loans with MVP Lending.

Any information regarding mortgage applicants whose loans were closed for incompleteness, withdrawn, denied or canceled when a counter-offer was not accepted.

Prospect information concerning potential customers of MVP Lending.

Any other information relating to MVP Lending’s research, marketing, operations, investors, warehouse lenders and secondary marketing agencies.

Refinancing Applications of Existing Customers

Integral to the success of the mortgage industry is the business of refinancing loan applications of existing customers. Many consumers prefer to save time, and in certain cases, the expense of appraisals and other verification documents and request the review and re-use of their prior mortgage file. In these instances, MVP Lending requires the consumer sign a Consumer Privacy Notice (see Chapter 9 Appendix). Employees may obtain access to confidential information about MVP Lending’s customer database, but employee access is limited to those with a business reason for needing access to the information. All loan originators, processors and other staff-members referencing file documents from former customers for the purposes of evaluation and processing and application must adhere to the policies set forth regarding use and re-use of consumer information and information-sharing.

7.3 Direct Marketing of Prior Consumers

For direct marketing purposes, prior consumers may be approached by a representative of MVP Lending, and the consumer may be unaware of what information, and the extent of information, that has been made available to the company representative, who may be a different loan originator. In those cases, caution is exercised to assure the consumer that access to their information was duly authorized and in compliance with privacy regulations. A best practice for safeguarding consumer information is to mark all e-mails and correspondence as “Confidential”.

Chapter 8 Document Destruction

Credit reports, mortgage applications, financial statements, tax returns, paystubs, W-2 forms, retirement income documentation, etc. and numerous other documents that contain the borrower Social Security numbers, names of financial institutions, account numbers, etc. must be destroyed using any of the following:

Chapter 9 Appendix

9.1 Confidentiality Agreement for Third Party Service Provider

CONFIDENTIALITY AGREEMENT FOR THIRD PARTY SERVICE PROVIDER Re: Information Sharing and Disclosure of Consumer Information

This agreement shall be effective on the date of services provided by the Third Party (Service Provider) and remain in effect for the duration of all contracts or service agreements between MVP Lending and the Service Provider. In accordance with the Gramm-Leach-Bliley Act (Consumer Privacy Act) Service Provider agrees to maintain the confidentiality of the information provided by its client for the purposes related to ________________________________________ mortgage transactions.

Service Provider acknowledges that information included in residential mortgage files contains non-public personal information. MVP Lending authorizes Service Provider to handle and/or review documents as necessary to result in the qualification, approval, funding, closing, servicing or post-funding quality control review in accordance with the requisites of _______________________ and/or secondary market investor, insurer or loan servicer.

Service Provider agrees to not disclose or re-use the information provided by the client other than for the purposes for which the service provider is contracted. Service Provider shall not copy, duplicate or distribute any confidential information, except in accordance with this agreement. Service Provider agrees to establish and maintain appropriate administrative, physical and technical safeguards to ensure the confidentiality of documents. Service Provider agrees to follow all federal regulations in the handling and destruction of confidential documents.

Service Provider agrees to cooperate with its client at any time for the examination of the firm’s facilities and operations to ensure requirements of this agreement are followed. Service Provider acknowledges that any violation of this agreement authorizes ___________________ to terminate existing service contracts or agreements.

Service Provider acknowledges that processing and servicing transactions necessary to effect, administer or enforce a transaction requested or authorized by the consumer in connection with certain servicing, processing, securitization or secondary market functions

is exempt from Initial Disclosure and Opt Out requirements of the Consumer Privacy Act and Service Provider makes no representation with regard to the proper initial or annual disclosure to consumers (or customers) by the client and any applicable originating broker or loan servicer.

Acknowledged and Agreed to by: Lender

9.2 Consumer Privacy Notice

MVP Lending Consumer Privacy Notice

Thank you for trusting your important mortgage application with MVP Lending. In order to process your loan we must review personal credit and financial information that you have provided to us with your loan application as well as supporting documents. Credit reports, deposit and income verification and other information about you will be reviewed during the course of processing, approval and closing of your loan.

It is MVP Lending’s policy to not share any personal information pertaining to all borrowers and co-borrowers. Information shared by our organization is specifically limited to third parties and affiliates engaged for the purpose of funding your loan transaction. Access is restricted to employees and agents involved in the timely approval and closing of your loan.

MVP Lending uses paper and electronic resources and we comply with federal regulations to safeguard your personal information. This policy applies to our customers and former customers. Our policy is in compliance with the Gramm-Leach-Bliley Consumer Privacy Act, Federal Regulation [16 CFR Part 313] implemented by the Federal Trade Commission.

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